How do I return an item?
Red Wing Organics - 30-Day Return PolicyAt Red Wing Organics, your satisfaction is our priority. We offer a 30-day return policy from the date of delivery on most items, subject to the terms and conditions outlined below. By placing an order with Red Wing Organics, you agree to adhere to this return policy. 1. Qualifying Returns: New Parts: New parts must be returned in their original, unopened, and undamaged packaging. The product must be in brand-new, unused condition and must not have been installed or attempted to be installed in any way. Customers are responsible for inspecting the contents of the package immediately upon arrival and reporting any discrepancies or damage. Any part that shows signs of opening, installation, use, or damage will not be eligible for return or refund. Remanufactured and Used Juicers: Remanufactured and used juicers must be returned in the exact same condition they were received, with all original components, accessories, and any included documentation. If original packaging is available, it must be used for the return. Customers are responsible for thoroughly inspecting the juicer upon arrival and reporting any issues immediately. Any damage incurred after delivery, beyond normal cosmetic wear and tear explicitly disclosed in the product listing (if applicable to a used item), may void the return.
2. Prior Return Authorization Required: No returns will be accepted without prior authorization. To initiate a return, please contact our customer support team at [email address removed] or call us at 1-651-380-9919 within 30 days of the delivery date. When requesting a return, please provide your order number, the item(s) you wish to return, and the reason for the return. You may be required to provide clear photographs of the item(s) and their packaging to help us assess the reason for the return. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return shipping instructions, including the return shipping address. Returns sent without a valid RMA number clearly marked on the outside of the package may be refused and returned to sender at your expense.
3. Shipping Damages: Any damage incurred during shipping must be reported to us within 72 hours of product delivery. Failure to report shipping damage within this strict timeframe may result in the loss of return eligibility, replacement options, or the ability to receive a refund. To report shipping damage, please email [email protected] with the following mandatory information: Clear photographs showing the damage to the shipping box/package from all sides. Photographs of the internal packing materials as they were received. Photographs clearly showing the damage to the product(s). A photograph of the shipping label with the tracking number visible.
Red Wing Organics is not responsible for shipping damages that are not reported with the required documentation within the specified 72-hour window. We will work with the shipping carrier to resolve properly reported damages.
4. Non-Returnable Items: All custom orders, including parts specifically ordered or sourced for you that are not part of our standard inventory, are final sale and cannot be returned or refunded. Electrical components (if applicable to your parts inventory) may be non-returnable once the original manufacturer's packaging has been opened, due to the risk of improper installation and potential damage. This non-returnable status will be clearly stated on the individual product page before purchase.
5. Return Process: Request Authorization: Contact our customer support team via email or phone within 30 days of the delivery date to request a return and obtain an RMA number. Receive Instructions: We will provide you with specific return instructions, including the designated return shipping address and the required RMA number placement on the package. Package Your Return: Securely package the item(s) to prevent damage during return shipping. For new parts: Ensure they are in their original, unopened, and undamaged packaging. Any signs of tampering or damage to the original packaging may result in refusal of the return or a partial refund. For juicers: Use the original packaging if possible, or equivalent high-quality protective materials to ensure the juicer is well-protected during transit. Improper packaging that leads to damage during return shipping may void the return or result in deductions from your refund.
Ship Your Return: Unless the return is due to a verifiable error on our part (e.g., we shipped the wrong item) or the remanufactured/used juicer is demonstrably not as described upon arrival (with clear supporting evidence approved by Red Wing Organics), the customer is solely responsible for all return shipping costs. We strongly recommend using a trackable shipping method and ensuring the package for the full value of the contents, especially for juicers, as Red Wing Organics is not responsible for lost or damaged return shipments. You must provide us with the tracking number for the return shipment.
6. Refunds: Once your return is received and thoroughly inspected by our returns department, we will notify you via email of the approval or rejection of your refund. This inspection process may take up to 10 business days from the date we receive your return. If your return is approved, a refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider's processing times. Original shipping fees are non-refundable unless the return is due to a verifiable error on our part. If a restocking fee applies (as outlined in Section 7), it will be deducted from your refund.
7. Restocking Fees (Applicable to Certain Returns): For returns of new parts that have been opened but are still deemed to be in resalable condition (at the sole discretion of Red Wing Organics after inspection), a restocking fee of up to 20% of the purchase price may apply. This fee helps cover the costs associated with repackaging, inspection, and potential loss of value. The specific restocking fee, if any, will be communicated to you during the return authorization process.
8. Order Cancellations: Order cancellations can only be requested prior to shipment. Once an order has been shipped, it cannot be canceled and will need to be processed as a return (if the item is eligible under this policy). To request a cancellation, please contact us immediately via phone. Email cancellations may not be processed in time if the order has already been shipped.
9. Incorrect Items or Issues with Remanufactured/Used Juicers: If you receive the wrong product, or if your remanufactured or used juicer has a significant defect or missing component that was not disclosed in the product listing upon arrival (within the 30-day return window), please contact us immediately with clear photographic evidence of the issue. Upon verification of the issue, we will work with you to resolve the situation. This may include arranging for a prepaid return label for the incorrect item, sending the correct item (subject to availability), or providing a full or partial refund or other mutually agreed-upon resolution.
10. Fraudulent Returns: Red Wing Organics reserves the right to refuse returns, reject refund requests, and/or issue partial refunds if we suspect fraudulent return activity. This includes, but is not limited to: the return of a different item than what was originally shipped, intentional damage to the product, or misrepresentation of the reason for the return. In cases of suspected fraud, we may also take further action as necessary, including but not limited to refusing future service and providing relevant information to payment processors.
11. Return Shipping Address: Red Wing Organics Attn: Returns - RMA #[Your Assigned RMA Number] 400 N 10th St, Suite B, Lake City, MN 55041 12. Contact Us: For any other return-related questions or to initiate a return, please contact us at: Email: [email protected] Phone: 1-651-380-9919 By making a purchase from Red Wing Organics, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. Red Wing Organics reserves the right to modify this policy at any time without prior notice. The most current version of the policy will be posted on our website
|
